Shipping & Delivery Policy
Effective Date: October 30, 2026
Coverage Area: Pan-India (All serviceable pin codes across India)
At Midhavai, we aim to deliver our premium health and wellness products (including Allulose, Pumpkin Seed Powder, and Dehydrated Fruit & Vegetable Powders) to your doorstep safely and quickly.
1. Processing & Handling Time
All orders placed on Midhavai are processed within 1 to 2 business days (excluding Sundays and national holidays).
Orders placed after 3:00 PM IST or on weekends will be processed on the following business day.
2. Shipping Timelines & Charges
| Shipping Type | Estimated Delivery Time | Shipping Charges |
| Standard Domestic Shipping | 3 to 7 business days (depending on location) | FREE |
| Express Shipping (if applicable) | 2 to 4 business days | Calculated at checkout based on pin code |
Metro Cities: 2 to 4 business days.
Rest of India / Remote Areas: 4 to 7 business days.
3. Order Tracking & Notifications
Once your order is dispatched, you will receive a shipping confirmation via Email/SMS/WhatsApp containing a unique Tracking ID and link.
You can track the real-time status of your package using the provided tracking link.
4. Non-Delivery & Address Issues
Please ensure your shipping address, landmark, and contact details are accurate at checkout.
In case of failed delivery attempts due to an incomplete address, incorrect phone number, or customer unavailability, our courier partner will attempt redelivery up to 3 times before returning the package to our warehouse.
5. Damaged or Tampered Packages
If the outer packaging appears damaged, open, or tampered with upon delivery:
Please do not accept the package from the courier agent.
Take a clear photograph or video of the parcel.
Contact our support team immediately at support@midhavai.com with your Order ID.
6. Cancellation & Returns Policy
If you happen to receive a damaged product, we will either refund the money or replace the product, depending on your preference. You can raise a returns and replacement query by sending an email to us on same days of delivery. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as damaged will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.
To cancel your order, send us an email to orders@midhavai.com with your order details and we’ll cancel it promptly.
Please note that we do not accept cancellations once the orders have been dispatched from our end.
7. Contact Support
For any shipping-related queries or order updates, please reach out to us:
Email: support@midhavai.com
Operating Hours: Monday – Saturday (9:30 AM – 6:00 PM IST)
